Store Policy

Customer Care

We take our customer experience extremely seriously. We want you to recommend Scent22 to your friends and family, not to complain to them about us. We are an online only retailer, this means that we can invest all our money and energy into giving you the best quality products. We do have an extensive network of shops and resellers selling on our behalf.

 

All our candles and diffusers and melts are hand made so there may be slight variations in aroma or texture or colour of the product.

 

Take care not to allow the oils or products in contact with highly polished surfaces or bare wood. As always these products need to be kept away from animals and small children. 

We reserve the right to withdraw from sale , amend the price or deal on any product we sell without any prior notice. 

The name Scent22, Cafe Noir London are trademarks and are not to be used without our express authorisation.

All packaging should be disposed of in an environmentally sound way. 

The reeds on the reed diffusers should be rotated weekly for maximum fragrant effect. Do not touch the fragrance oil with bare hands or wash your hands as soon as you can afterwards if this cannot be avoided.

All our products are for home fragrance use only and should not be used  for any other purpose.

Do not eat or ingest any product.

Please keep candles & melts in a cool place when not in use.

Your information

Your data privacy is our utmost priority. No customer sensitive data is retained in paper form.All customer data is used in accordance with GDPR regulations. All payment details are processed using fully secure encrypted 3rd party payment providers. We will never sell on your details to other parties. By subscribing to our newsletter you agree to receive communications from Scent22. You can unsubscribe at any time. 

BUy now pay over 6 weeks

You can elect to pay your balance interest free over 6 weeks !!! Simpy select the LayBuy option at the checkout. You will need to provide proof of identity using a passport or driving license. Your identity will be confirmed electronically using your device or mobile phone camera. Please note you will be entering into a credit agreement and failure to adhere to the payment schedule could result in your credit file being affected. You will be entering into a financial agreement with LayBuy and not Scent 22.

Wholesale Inquiries

Any wholesale enquires are welcome. Please contact Clare Bridger our Business Development Manager on admin@scent22.com

 

Payment Methods

- Credit / Debit Cards
- PAYPAL

- LayBuy ( buy now pay over 6 weeks interest free )