faq

Frequently asked questions

My product hasn't arrived?


We use Royal Mail 24 as our preferred shipping partner. At weekends and bank holidays your items may take slightly longer to arrive. However if you think your item is overdue then please get in touch using our contact form and we will do our best to track it down.




My item arrived broken


This is extremely rare but can happen. In the first instance get in touch with us using the contact form. We will usually ask you to send us a picture of the broken item and will send a return envelope for you to send it back while we replace it with a new item.




Are your products made in the UK ?


YES ! It is all made from scratch in the UK




I want to become a REP?


We are always looking for Reps to promote our brands and products. There is a tab at the top of the page that will show you what to do




Are your products tested on animals?


We can 100% guarantee we would never buy any ingredients for any of our products that have been tested on animals.




I want the buy now pay over 6 weeks payment option?


You can now elect to pay for your products over a 6 week period interest free. Simply choose the LayBuy option at the checkout. You will need - Some sort of acceptable ID eg a Photo driving liicense or Passport Allow the LayBuy app to upload a pic of you for electronic verification of your ID against your photo ID A valid debit or credit card Please note . You will be entering into a credit agreement with LayBuy not Scent22. Failure to adhere to the agreed payment schedule may result in legal action and records on your credit file. A credit check will be done against your name which will show on your credit history.