Frequently asked questions
My product hasn't arrived?
We use Royal Mail 24 as our preferred shipping partner. At weekends and bank holidays your items may take slightly longer to arrive. However if you think your item is overdue then please get in touch using our contact form and we will do our best to track it down.
My item arrived broken
This is extremely rare but can happen. In the first instance get in touch with us using the contact form. We will usually ask you to send us a picture of the broken item and will send a return envelope for you to send it back while we replace it with a new item.
Are your products made in the UK ?
YES ! It is all made from scratch in the UK
I want to become a REP?
We are always looking for Reps to promote our brands and products. There is a tab at the top of the page that will show you what to do
Are your products tested on animals?
We can 100% guarantee we would never buy any ingredients for any of our products that have been tested on animals.
I want the buy now pay over 6 weeks payment option?
You can now elect to pay for your products over a 6 week period interest free. Simply choose the LayBuy option at the checkout.